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Managed IT Services

Our managed service packages consist of baseline and optional add-on packages. ​​​A printable version is available in PDF format from our document library. Contact us for a complimentary on site consultation, network evaluation and price quote. Please review our policies for details and limitations.

 

Baseline Managed Services for PC/MAC/Linux Desktops
​80-050/055 Baseline Managed Service for Desktop PC's​Helpdesk Support with 30 minute SLA; Internal Instant Messenger ServiceWeb Content Filtering; Managed Firewall; Managed Antivirus Suite with NOC support; Outlook SPAM Filtering; DHCP Address FilteringCyber Crime Awareness Training, Equipment Loaner Services; On-Premise Support
​Software IncludedESET Security Suite; ​SaaS Application Hosted on Falcon IT Services Private Cloud; E-Mail, CRM Suite; ERP Suite; Open Project Management for Workgroup; Teleconferencing; Video ConferencingE-Mail Hosting; Private Cloud Storage; E-Mail & Storage limited to 20Gb per user; Conferencing Limited to 5 Concurrent Users.
Hours of Operation​​8:00 am to 6:00 pm Monday-Friday with 8 Hour On-Premise SLA for Desktop PC's

 

 

Baseline Managed Services for Windows Servers
​80-100/110 Baseline Managed Service for ServersManaged Firewall; Backup and Restore; VM Image and Granular File Backup Restore; Quarterly Restore Testing; Exchange Granular Mailbox Recovery; Exchange Gateway Malware Filter; On-Premise Support
Software IncludedESET Server Anti-Virus; Altaro Backup Suite;
Hours of Operation​​8:00 am to 6:00 pm Monday-Friday with 4 Hour On-Premise SLA for Desktop PC's

 

 

​80-150 Extended Support​Extended Hours 8:00 am to 9:00 pm Monday-Saturday; 4 Hour On-Premise SLA for Desktop PC's
​80-160/161 SaaS Enterprise Application​SaaS Application Hosted on Falcon IT Services Private Cloud; E-Mail, CRM Suite; ERP Suite; Open Project Management for Workgroup; Teleconferencing; Video ConferencingE-Mail Hosting; E-Mail & Storage Limited to 100Gb per user; Conferencing Limited to 55 Concurrent Users.
​80-170 Security​NOC Monitoring for 50+ Event Alarms; Intrusion Detection IDS System; Patch Management; CPD Backups; Gateway Anti-Malware; Disaster Recovery; Syslog Server; Firewall Event Monitoring
​80-180 Advanced SecurityVulnerability Assessment; Secure Asset Disposal; Regulatory Compliance Assistance; File Data Auditing; Geo IP Filtering; NOC Monitoring for 250+ Event Alarms; Rogue Access Point Detection; 2FA Authentication; Disk Encryption; Proximity Lock Management
​80-190 Remote Employee / VPNManaged Firewall with 2FA Authentication
​80-200 Reporting and Project Management​Hardware and Software Asset Management; Kanban Based IT Project Management Leader
​80-210 Mobile Device ManagementMobile Device Management; Smartphone Support; Mobile Anti-Virus; Remote Wipe & Lock; SmartPhone Software Restrictions
​80-220 Telephony Service & Support​Managed VoIP Service and Support for Asterisk PBX; SIP Trunk Support; Cisco, Yealink & Polycom Telephone Support 
​80-300 Server MirroringMirrored Redundant Servers Support & Maintenance
​80-310 Off Site BackupOff-Site backup Storage
​80-320/325 Off-Site Redundancy​Business Continuity Planning; Maintenance and Support for HOT/COLD Redundant Sites
​80-350 Firewall/UTM LeaseUnified Threat Management Device Leasing
​80-360 Intellignet L3/PoE Switch LeaseCisco Catalyst & ​Dell Powerconenct L3 Switch Leasing