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Managed IT Services and IT Support
About Falcon IT Services
Help Desk Support
Drop Off Library
About Falcon IT Services
We take ownership and responsibility in order to deliver results that are above and beyond what is normally expected from a managed IT service provider.
Falcon IT Services has been providing small and medium sized businesses in Miami with comprehensive Information Technology solutions since 2002. We achieve long term business relationships with a majority of our clients by focusing on retention. We attain this goal by providing exceptional service at affordable prices.
Our prime directive is the confidentiality, integrity and availability of your data and business services. Security is ingrained into our business culture and we extend that to our clients through policy, attention to detail and training. We hire only highly qualified and responsible support staff.
We do not hire under-qualified technicians that follow support tree diagrams to resolve problems.
Our helpdesk technicians are IT professionals with college degrees and extensive IT experience.
We provide them
with training in troubleshooting and advanced skills, and ensure that they are apprised of the latest technology and security standards of excellence.
We believe in hard work. We do not bind our clients to lengthy contracts or renewals. Our agreements continue on a month to month basis after 1 year. We like to earn your business through continued service excellence, not legal bindings.
We are a Microsoft partner and a
with a gold achievement award. We specialize in Microsoft applications, servers, cloud technologies and Linux based open source platforms.
Our helpdesk staff answer calls and address issues quickly. We take ownership of issues and see them through until resolved satisfactorily.
We provide a professional and structured environment for both our employees and our clients. We make use of broad policy and structured approaches to serve as regulators for security, ethical behavior and conduct. Our company's culture,
are a reflection of the commitment that we have to our clients as well as to ourselves.