Policy.. We store your company's name, address, telephone number and
pertinent IT data in order to identify you and your PC and better serve
you when you contact us. We do not share this information with
outside entities. Your account information is available only to our
internal staff in turn are bound by a non-disclosure agreement.
We do not intentionally collect,
store or share any other information about you. Our technicians are strictly
prohibited from asking you for personal or private information such as credit
card numbers, birth dates, user names and/or passwords. If you are asked to
divulge any personal or private information by one of our technicians, please
report the incident to fra -@- falconitservices.com.
Monitoring.. We monitor support calls and/or remote connect sessions
for training and quality assurance
Control.. Access to your
computer is not arbitrary. If one of our technicians needs to connect to your
computer to resolve a problem, you will be required to grant him/her access via
an invitation code. Once the technician has finished and the remote session has
been closed, your computer will no longer be accessible.
Staff Policy.. We require
our staff to have an incident-free police record at the time of employment. In
addition, we periodically screen our staff for felonies and/or on-line postings
related to physical abuse, trolling, weapons, drug and alcohol abuse and/or
unethical behavior. Any employee found to have records or postings that reflect
poor behavior is subject to termination.
Policy.. Both our clients and our staff are prohibited from behaving in
a socially unacceptable manner. Behavior such as rudeness, foul language, racial
and/or discriminatory epithets are not permitted. We periodicall monitor our
phone lines, chat sessions and on-line postings for ethics
What IS NOT Included with your Maintenance
Software.. Certain software product
licenses (antivirus, spam filtering and backup software) may be included with
specific maintenance plans. These
products/licenses will expire and cease to function upon termination of
agreement and/or account closure. All other software purchases, leases and/or
licenses are the responsibility of the client.
Hardware.. Certain hardware products (managed
routers) may be included with specific maintenance plans. These items must be
paid for, or returned to Falcon IT Services upon termination of this agreement
and/or account closure. All other hardware purchases and replacement parts
costs are the responsibility of the client.
Training.. We cannot train users on the use of computers, operating
systems and/or applications. While we often assist users in these facets, it is
at the discretion of Falcon IT Services. Users are expected to have
the knowledge necessary to operate their computers and/or applications and carry
on their daily job functions.
Infrastructure.. Infrastructure and
buildouts such as structured
cabling, drilling, tunneling and other forms of construction are the
responsibility of the client.