Mission Statement: We are driven by our core values which dictate our commitment to quality, security, honesty and work ethic.
Stability
Falcon IT Services has been providing small and medium sized businesses in Miami with comprehensive Information Technology solutions since 2002. We are a long term partner, committed to service, security, low staff turnover, and relationship trust.
Security
We focus on the confidentiality, integrity and availability of your data and business services. Security is more than just keeping out the bad guys, it extends to the well being of your data and business processes on which your organization relies to work efficiently and without interruption.
Experience & Know-How
Our help desk staff are IT professionals with college degrees and extensive IT experience. We provide them with ongoing training, ensuring that they are apprised of the latest technology trends and security standards of excellence. We specialize in Microsoft applications, servers, cloud technologies as well as Linux based open source platforms. We are a Microsoft partner and a Technet contributor with a gold achievement award. We publish an on-line technical journal that receives thousands of visitors each month.
Work Ethic
We believe in hard work, we do not bind our clients to lengthy contracts or automatic contract renewals. We like to earn their continued business through quality of work and service excellence.
Responsive
We do not use an SLA-based call back system. Our help desk staff address your issue when you need it most: right when you call. Our technicians take ownership of issues and see them through until fully resolved to your satisfaction. In an industry where some MSP’s have up to 500 users per technician, we staff 1 technician per 125 users. This means your calls get answered by our technicians quickly and there are no shortages of staff during peak times. Most calls made to our help desk are answered by a technician within 2 minutes.
Responsible
We provide a stable, professional and structured environment for both our employees and our clients. We make use of broad policy and structured approaches to serve as regulators for security, ethical behavior and conduct. Our company’s culture, policies and reputation are a reflection of the commitment that we have to our clients as well as to ourselves.
