About Falcon IT Services
Mission Statement
At Falcon IT Services, our mission is to provide small and mid-sized businesses with enterprise-class IT management traditionally available only to large corporations. We are driven by speed and efficiency, while always upholding our core values: privacy, security, quality, and genuine care for our clients.
Stability You Can Count On
Founded in 2002, Falcon IT Services has been a trusted partner to organizations across Miami for over two decades. Our long-term client relationships are built on service quality, reliability, and a commitment to earning trust through every interaction.
Security-First Approach
Security is at the heart of everything we do. We safeguard the confidentiality, integrity, and availability of your data and business services—not just from external threats, but from disruption, data loss, and process inefficiency. Our goal is to protect your business so you can operate with confidence and continuity.
Proven Experience
Our help desk is staffed exclusively by IT professionals with college degrees and years of hands-on experience. We invest in ongoing training to ensure our team is up-to-date with the latest technologies and security standards. As specialists in Microsoft applications, servers, cloud solutions, and open-source/private cloud platforms, we are proud to have a TechNet Contributor Gold Achievement Award.
Work Ethic That Builds Trust
We believe in earning your business through hard work—not locking you into long-term contracts. We retain our clients the old-fashioned way: by consistently delivering exceptional value and results.
Responsiveness That Matters
We don’t rely on SLA-based callbacks. When you call, our help desk answers—usually within 1 minute—and you speak directly with a technician who takes ownership of your issue from start to finish. While many IT providers assign 1 technician per 500 users, we maintain a 1-to-125 ratio, ensuring faster response times and better service, especially during critical moments.
A Responsible, Structured Approach
We foster a professional and stable environment for both clients and staff. Our internal policies, ethical standards, and structured processes serve as a foundation for everything we do. Falcon IT’s culture reflects our deep commitment to integrity, accountability, and long-term success—for your organization and ours.