Falcon IT Services offers outsourced help desk support to large businesses with its white label service. If you lack the time to hire, train, and supervise internal support staff, our outsourced service is an excellent option for reducing support costs and increasing support levels. Our team comprises vetted, professional, and bilingual support staff with experience in the services you require. The service is comprised of our own internal staff for security, reliability and operational control purposes. Our support staff are friendly, affable, and possess college degrees in computer science.
Our white box solution allows your employees to call a dedicated support number or even an internal extension to reach a support engineer solely dedicated to serving them. We provide you with essential support tools such as chat, ticket management, and remote access, or we can adapt to using your tools.
To learn more about our outsourced help desk support services contact us today.