Here are some key factors to consider when choosing a managed IT services provider:
- Make sure that the IT service company you choose has experience and know how. Technicians should have college degrees in computer science and/or recognized certifications in the IT field.
- The longer the company has been in business the better, since most companies that close do so in the first few years. Changing IT companies is challenging so don’t be afraid to ask for copies of business references, occupational license and certificates of insurance to find the more mature and stable IT service companies.
- On-line reviews can be bought, so don’t guide yourself by them. Dig deep and look for negative feedback and on-line complaints that challenge an IT service company’s reputation.
- When you interview a managed IT services company, they should be asking a lot of questions and trying to understand your organization. This is a sign that they will adapt to your needs, not vice-versa.
- Ask the IT services company if they outsource their help desk or any other part of their support. Familiarity and trust are paramount to IT health and security, and outsourcing means handing control to an IT company that in turn hands it over to another, decreasing security.
- Don’t partner with an IT service company that charges by the hour. One of the biggest benefits of partnering with an IT services company is that your IT spending is controlled and predictable. IT service companies who charge flat fees for defined services benefit themselves and their clients by doing work right the first time and by preventing problems from reoccurring.
- Ask for client references with similar business needs and make sure to follow up.